Ordering Terms & Shipping
When will I receive my order?
Most items are shipped within one week of receiving your order. For custom orders, please allow two to three weeks for delivery. If you need faster service, please use the Contact Us form. We will contact you within 24 hours. Customer service is important to us and we will make every effort to meet your special needs.
How will my order be shipped?
Shipping is free within the U.S. via USPS Priority Mail with a tracking number (which generally takes 3-5 days depending on your location).
If you prefer UPS or FedEx service, BEFORE YOU ORDER, please use our contact form for a shipping estimate. Once you approve the shipping cost, your entire order will by invoiced via PayPal. Some items may require a signature for delivery.
What are the delivery/handling charges within the United States?
All orders within the United States are shipped FREE via USPS Priority Mail. Once an order is shipped, it may not be cancelled.
What about International orders?
We no longer accept International orders. All orders must be billed and shipped within the U.S.A.
Do you charge sales tax?
Yes, we charge sales tax for all purchases shipped to Illinois and Arizona. Moonbeams, Lilacs & Roses is the Creative Arts Division of Brittany Publications, Ltd., which is based in Chicago, Illinois, with a second location in Scottsdale, Arizona. Current rates are as follows: Illinois sales tax is 10.25%. Arizona & Scottsdale (combined) sales tax is 8.05%.
Do all orders require credit card?
Online orders require a credit card. We accept Visa, Discover, MasterCard, and American Express through PayPal for fast, easy and secure transactions. You don't even need a PayPal account. All transactions are in U.S. dollars only. Once an order is shipped it cannot cancelled.
Do you gift wrap?
All beaded items are packaged in lovely boxes suitable for gifting. Jewelry is also enclosed in a chiffon and/or a velvet pouch.
Can I return or exchange merchandise?
Faulty items or merchandise damaged during shipping may be exchanged within the first 5 business days after delivery. Pre-authorization is required for all returns of damaged merchandise. Please use our Contact form Contact Us for a "Return Authorization Code" and return address information. Please include the nature of the damage. We will reply within 24 hours. Return postage must be prepaid and the original Moonbeams receipt enclosed with merchandise. CODs will not be accepted. Please use a traceable service such as Federal Express or USPS Priority Mail with a "Delivery Confirmation” and email us with a tracking number. We will notify you as soon as the package is received. We cannot be responsible for items lost in transit. (NOTE: There are no returns, exchanges or refunds for custom orders.)
Returns and Refunds for Miriam’s Jewelry ONLY
We know you will be happy with your purchase. However, we also realize it is difficult to buy designer jewelry online. If for any reason you wish to return Miriam’s Semiprecious Jewelry, contact us within 3 days of receipt by emailing moonbeams@powercom.net for a "Return Authorization Code" and return address information. (NOTE: There are no returns, exchanges or refunds for custom designs or international orders.) Please note that jewelry returns will only be accepted in the original Gift Box packaging and must include the original receipt and packing slip. The jewelry must be in its original and undamaged condition, unused and securely packed to prevent damage. CODs will not be accepted. The cost of return postage is the responsibility of the customer. It is important for returns to be insured for the full jewelry value and to use a traceable service such as USPS Priority Mail with delivery confirmation, or FedEx service. We will notify you as soon as the package is received. If the item is lost or damaged during shipping, the carrier is responsible to you for the refund. We are not responsible for any lost or damaged packages. Refunds do not include original delivery or return shipping costs. You will receive your refund for the purchase price within 14 days of our receipt of the undamaged merchandise.
Custom orders, items sale, and all other Moonbeams Beaded Products are final sales. Except as described in the above paragraphs for Miriam's SemiPrecious Gemstone Jewelry, we do not offer refunds or exchanges. Please remember that all beaded products are made-to-order using a variety of materials. Bead combinations are unique — and materials, patterns and shapes will vary from item-to-item; some colors also may vary slightly from web site photos.
If you encounter any problems while ordering, please contact us. We will be happy to assist you.
How to Contact us:
The best way to reach us by using the Contact Us form on this website.
If you have any questions or concerns, you may also email us at moonbeams@powercom.net.
Most items are shipped within one week of receiving your order. For custom orders, please allow two to three weeks for delivery. If you need faster service, please use the Contact Us form. We will contact you within 24 hours. Customer service is important to us and we will make every effort to meet your special needs.
How will my order be shipped?
Shipping is free within the U.S. via USPS Priority Mail with a tracking number (which generally takes 3-5 days depending on your location).
If you prefer UPS or FedEx service, BEFORE YOU ORDER, please use our contact form for a shipping estimate. Once you approve the shipping cost, your entire order will by invoiced via PayPal. Some items may require a signature for delivery.
What are the delivery/handling charges within the United States?
All orders within the United States are shipped FREE via USPS Priority Mail. Once an order is shipped, it may not be cancelled.
What about International orders?
We no longer accept International orders. All orders must be billed and shipped within the U.S.A.
Do you charge sales tax?
Yes, we charge sales tax for all purchases shipped to Illinois and Arizona. Moonbeams, Lilacs & Roses is the Creative Arts Division of Brittany Publications, Ltd., which is based in Chicago, Illinois, with a second location in Scottsdale, Arizona. Current rates are as follows: Illinois sales tax is 10.25%. Arizona & Scottsdale (combined) sales tax is 8.05%.
Do all orders require credit card?
Online orders require a credit card. We accept Visa, Discover, MasterCard, and American Express through PayPal for fast, easy and secure transactions. You don't even need a PayPal account. All transactions are in U.S. dollars only. Once an order is shipped it cannot cancelled.
Do you gift wrap?
All beaded items are packaged in lovely boxes suitable for gifting. Jewelry is also enclosed in a chiffon and/or a velvet pouch.
Can I return or exchange merchandise?
Faulty items or merchandise damaged during shipping may be exchanged within the first 5 business days after delivery. Pre-authorization is required for all returns of damaged merchandise. Please use our Contact form Contact Us for a "Return Authorization Code" and return address information. Please include the nature of the damage. We will reply within 24 hours. Return postage must be prepaid and the original Moonbeams receipt enclosed with merchandise. CODs will not be accepted. Please use a traceable service such as Federal Express or USPS Priority Mail with a "Delivery Confirmation” and email us with a tracking number. We will notify you as soon as the package is received. We cannot be responsible for items lost in transit. (NOTE: There are no returns, exchanges or refunds for custom orders.)
Returns and Refunds for Miriam’s Jewelry ONLY
We know you will be happy with your purchase. However, we also realize it is difficult to buy designer jewelry online. If for any reason you wish to return Miriam’s Semiprecious Jewelry, contact us within 3 days of receipt by emailing moonbeams@powercom.net for a "Return Authorization Code" and return address information. (NOTE: There are no returns, exchanges or refunds for custom designs or international orders.) Please note that jewelry returns will only be accepted in the original Gift Box packaging and must include the original receipt and packing slip. The jewelry must be in its original and undamaged condition, unused and securely packed to prevent damage. CODs will not be accepted. The cost of return postage is the responsibility of the customer. It is important for returns to be insured for the full jewelry value and to use a traceable service such as USPS Priority Mail with delivery confirmation, or FedEx service. We will notify you as soon as the package is received. If the item is lost or damaged during shipping, the carrier is responsible to you for the refund. We are not responsible for any lost or damaged packages. Refunds do not include original delivery or return shipping costs. You will receive your refund for the purchase price within 14 days of our receipt of the undamaged merchandise.
Custom orders, items sale, and all other Moonbeams Beaded Products are final sales. Except as described in the above paragraphs for Miriam's SemiPrecious Gemstone Jewelry, we do not offer refunds or exchanges. Please remember that all beaded products are made-to-order using a variety of materials. Bead combinations are unique — and materials, patterns and shapes will vary from item-to-item; some colors also may vary slightly from web site photos.
If you encounter any problems while ordering, please contact us. We will be happy to assist you.
How to Contact us:
The best way to reach us by using the Contact Us form on this website.
If you have any questions or concerns, you may also email us at moonbeams@powercom.net.