FAQs
Ordering FAQs, Terms of Sale, and Privacy Policy Please read carefully...
Your order indicates acceptance of all terms and conditions.
When will I receive my order?
Most items are shipped within one week of receiving your order. For custom orders, please allow two to three weeks for delivery. If you need faster service, please use the Contact US form. We will reply within 24 hours. Customer service is important to us and we will make every effort to meet your special needs.
How will my order be shipped?
Shipping is $15 per item within the U.S. - and are shipped via USPS Priority Mail with a tracking number (which generally takes 3-5 days depending on your location).
If you prefer UPS or FedEx service, BEFORE YOU ORDER, please use our Contact Us form for a shipping estimate. Shipping is not free for UPS or Fed Ex. Once you approve the shipping cost, your entire order will by invoiced via PayPal. Some items may require a signature for delivery.
What are the delivery/handling charges within the United States?
All orders within the United States are shipped at a flat rate of $15.00 per item, via USPS Priority Mail. Once an order is shipped, it may not be cancelled.
What about International orders?
We no longer accept international orders that are not billed and shipped within the U.S.A.
Do you charge sales tax?
Yes, we charge sales tax for all purchases shipped to Illinois and Arizona. Moonbeams, Lilacs & Roses is based in Scottsdale, Arizona. Because it is the Creative Arts Division of Brittany Publications, Ltd., which is based in Chicago, Illinois, we must also charge sales tax to any orders shipped to Illinois. the Local Current rates are as follows: Illinois sales tax is 10.25%. Arizona & Scottsdale (combined) sales tax is 8.05%. Your credit cart receipt will show the name Brittany Publications, Ltd.
Do all orders require credit card?
Online orders require a credit card. We accept Visa, Discover, MasterCard, and American Express through PayPal for fast, easy and secure transactions. You don't even need a PayPal account. All transactions are in U.S. dollars only. Once an order is shipped it cannot cancelled.
Do you gift wrap?
All beaded items are packaged in lovely boxes suitable for gifting. Jewelry is also enclosed in a chiffon and velvet pouch.
Can I buy Moonbeams products in a store?
We currently do not have our own showroom or storefront. If that changes, we will post the address on our web site.
Is Wholesale or Quantity Pricing available?
Wholesale Pricing is available on some items and require a valid Tax (Resale) License, proof of a retail storefront (or website if selling online) and a minimum opening order of $100. None of our products are available on consignment. Please contact us for additional information. Shipping will be added to your invoice.
Quantity Pricing is available for Corporate Gift Programs, Quantity (Party or Gift) Purchases, and to qualifying Nonprofit Organizations for Gift or Fundraising Projects. Shipping will be added to your invoice.Please contact us and provide your name and title, organization, address, and telephone number - and the nature of your inquiry. Your call will be promptly returned.
Privacy Policy:
We value your privacy. Our mailing lists are not shared with any other company or person except as noted in our complete Privacy Policy as noted below. We do not sell our customer list to anyone at any time.
Can I return or exchange merchandise?
Faulty items or merchandise damaged during shipping may be exchanged within the first 5 business days after delivery. Pre-authorization is required for all returns of damaged merchandise. Please use our Contact US form for a "Return Authorization Code" and return address information AND a phone number. Please include the nature of the damage - and whether you wish a refund or replacement of the item. We will reply within 24 hours. Return postage must be prepaid and the original Moonbeams receipt enclosed with merchandise. CODs will not be accepted. Please use a traceable service such as Federal Express or USPS Priority Mail with a "Delivery Confirmation” and email us with a tracking number. We will notify you as soon as the package is received. We cannot be responsible for items lost in transit. Refunds are made by check. (NOTE: There are no returns, exchanges or refunds for custom orders or international orders.)
Returns and Refunds for Miriam’s Jewelry ONLY
We know you will be happy with your purchase. However, we also realize it is difficult to buy designer jewelry online. If for any reason you wish to return Miriam’s Semiprecious Jewelry, contact us within 3 days of receipt. Please use our Contact US form for a "Return Authorization Code" and return address information - AND a phone number. (There are no returns, exchanges or refunds for custom designs or international orders.) Please note that jewelry returns will only be accepted in the original Gift Box packaging and must include the original receipt and packing slip. The jewelry must be in its original and undamaged condition, unused and securely packed to prevent damage. CODs will not be accepted. The cost of return postage is the responsibility of the customer. It is important for returns to be insured for the full jewelry value and to use a traceable service such as USPS Priority Mail with delivery confirmation, or FedEx service. We will notify you as soon as the package is received. If the item is lost or damaged during shipping, the carrier is responsible to you for the refund. Refunds are made by check. We are not responsible for any lost or damaged packages. Refunds do not include original delivery or return shipping costs. You will receive your refund for the purchase price within 14 days of our receipt of the undamaged merchandise. Beaded accessories are not refundable.
Custom orders, items on sale, and all other Moonbeams Beaded Products are final sales. Except as described in the above paragraphs for Miriam's SemiPrecious Gemstone Jewelry, we do not offer refunds or exchanges. Please remember that all beaded products are made-to-order using a variety of materials. Bead combinations are unique — and materials, patterns and shapes will vary from item-to-item; some colors also may vary slightly from web site photos.
If you encounter any problems while ordering, please Contact Us. We will be happy to assist you.
PRIVACY POLICY
This Privacy Policy describes how and when Brittany Publications, Ltd., and its division Moonbeams Lilacs & Roses collects, uses, and shares information when you purchase an item from our company, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through this website.
Personal Information. To fulfil your order, you must provide certain information, such as your name, email address, postal address, and the details of the product(s) that you’re ordering to us or to Weebly or to PayPal to complete your purchase. You may also choose to provide additional personal information (for a custom order of jewelry, for example), when you contact us directly. We never see your credit or debit card number, and will never ask for your debit or credit card number, nor should you provide it except as required by PayPal in order to fulfill your order.
Brittany Publications, Ltd. and its division Moonbeams Lilacs & Roses rely on a number of legal bases to collect, use, and share your information, including:
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: Seven years.
How to Contact us:
The best way to reach us is by using the Contact Us form on this website.
If you have any questions or concerns, you may also email us at moonbeams@moonbeamslilacsroses.com.
Your order indicates acceptance of all terms and conditions.
When will I receive my order?
Most items are shipped within one week of receiving your order. For custom orders, please allow two to three weeks for delivery. If you need faster service, please use the Contact US form. We will reply within 24 hours. Customer service is important to us and we will make every effort to meet your special needs.
How will my order be shipped?
Shipping is $15 per item within the U.S. - and are shipped via USPS Priority Mail with a tracking number (which generally takes 3-5 days depending on your location).
If you prefer UPS or FedEx service, BEFORE YOU ORDER, please use our Contact Us form for a shipping estimate. Shipping is not free for UPS or Fed Ex. Once you approve the shipping cost, your entire order will by invoiced via PayPal. Some items may require a signature for delivery.
What are the delivery/handling charges within the United States?
All orders within the United States are shipped at a flat rate of $15.00 per item, via USPS Priority Mail. Once an order is shipped, it may not be cancelled.
What about International orders?
We no longer accept international orders that are not billed and shipped within the U.S.A.
Do you charge sales tax?
Yes, we charge sales tax for all purchases shipped to Illinois and Arizona. Moonbeams, Lilacs & Roses is based in Scottsdale, Arizona. Because it is the Creative Arts Division of Brittany Publications, Ltd., which is based in Chicago, Illinois, we must also charge sales tax to any orders shipped to Illinois. the Local Current rates are as follows: Illinois sales tax is 10.25%. Arizona & Scottsdale (combined) sales tax is 8.05%. Your credit cart receipt will show the name Brittany Publications, Ltd.
Do all orders require credit card?
Online orders require a credit card. We accept Visa, Discover, MasterCard, and American Express through PayPal for fast, easy and secure transactions. You don't even need a PayPal account. All transactions are in U.S. dollars only. Once an order is shipped it cannot cancelled.
Do you gift wrap?
All beaded items are packaged in lovely boxes suitable for gifting. Jewelry is also enclosed in a chiffon and velvet pouch.
Can I buy Moonbeams products in a store?
We currently do not have our own showroom or storefront. If that changes, we will post the address on our web site.
Is Wholesale or Quantity Pricing available?
Wholesale Pricing is available on some items and require a valid Tax (Resale) License, proof of a retail storefront (or website if selling online) and a minimum opening order of $100. None of our products are available on consignment. Please contact us for additional information. Shipping will be added to your invoice.
Quantity Pricing is available for Corporate Gift Programs, Quantity (Party or Gift) Purchases, and to qualifying Nonprofit Organizations for Gift or Fundraising Projects. Shipping will be added to your invoice.Please contact us and provide your name and title, organization, address, and telephone number - and the nature of your inquiry. Your call will be promptly returned.
Privacy Policy:
We value your privacy. Our mailing lists are not shared with any other company or person except as noted in our complete Privacy Policy as noted below. We do not sell our customer list to anyone at any time.
Can I return or exchange merchandise?
Faulty items or merchandise damaged during shipping may be exchanged within the first 5 business days after delivery. Pre-authorization is required for all returns of damaged merchandise. Please use our Contact US form for a "Return Authorization Code" and return address information AND a phone number. Please include the nature of the damage - and whether you wish a refund or replacement of the item. We will reply within 24 hours. Return postage must be prepaid and the original Moonbeams receipt enclosed with merchandise. CODs will not be accepted. Please use a traceable service such as Federal Express or USPS Priority Mail with a "Delivery Confirmation” and email us with a tracking number. We will notify you as soon as the package is received. We cannot be responsible for items lost in transit. Refunds are made by check. (NOTE: There are no returns, exchanges or refunds for custom orders or international orders.)
Returns and Refunds for Miriam’s Jewelry ONLY
We know you will be happy with your purchase. However, we also realize it is difficult to buy designer jewelry online. If for any reason you wish to return Miriam’s Semiprecious Jewelry, contact us within 3 days of receipt. Please use our Contact US form for a "Return Authorization Code" and return address information - AND a phone number. (There are no returns, exchanges or refunds for custom designs or international orders.) Please note that jewelry returns will only be accepted in the original Gift Box packaging and must include the original receipt and packing slip. The jewelry must be in its original and undamaged condition, unused and securely packed to prevent damage. CODs will not be accepted. The cost of return postage is the responsibility of the customer. It is important for returns to be insured for the full jewelry value and to use a traceable service such as USPS Priority Mail with delivery confirmation, or FedEx service. We will notify you as soon as the package is received. If the item is lost or damaged during shipping, the carrier is responsible to you for the refund. Refunds are made by check. We are not responsible for any lost or damaged packages. Refunds do not include original delivery or return shipping costs. You will receive your refund for the purchase price within 14 days of our receipt of the undamaged merchandise. Beaded accessories are not refundable.
Custom orders, items on sale, and all other Moonbeams Beaded Products are final sales. Except as described in the above paragraphs for Miriam's SemiPrecious Gemstone Jewelry, we do not offer refunds or exchanges. Please remember that all beaded products are made-to-order using a variety of materials. Bead combinations are unique — and materials, patterns and shapes will vary from item-to-item; some colors also may vary slightly from web site photos.
If you encounter any problems while ordering, please Contact Us. We will be happy to assist you.
PRIVACY POLICY
This Privacy Policy describes how and when Brittany Publications, Ltd., and its division Moonbeams Lilacs & Roses collects, uses, and shares information when you purchase an item from our company, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through this website.
Personal Information. To fulfil your order, you must provide certain information, such as your name, email address, postal address, and the details of the product(s) that you’re ordering to us or to Weebly or to PayPal to complete your purchase. You may also choose to provide additional personal information (for a custom order of jewelry, for example), when you contact us directly. We never see your credit or debit card number, and will never ask for your debit or credit card number, nor should you provide it except as required by PayPal in order to fulfill your order.
Brittany Publications, Ltd. and its division Moonbeams Lilacs & Roses rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purposes of Brittany Publications Ltd and Moonbeams Lilacs & Roses legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving our services. We use your information to provide the services you requested and in corporate legitimate interest to improve its services; and 2) In compliance with our Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as our shopping cart provider and PayPal. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: Seven years.
How to Contact us:
The best way to reach us is by using the Contact Us form on this website.
If you have any questions or concerns, you may also email us at moonbeams@moonbeamslilacsroses.com.